Refund policy

Return & Refund Policy

Carts and Rides

At Carts and Rides, we want you to be completely satisfied with your purchase. Please review our return and refund policy below before placing your order.

Order Cancellations

Orders may be canceled for a full refund within 24 hours of purchase, provided the item has not yet shipped or entered production/preparation. Once an order has shipped or been prepped for delivery, standard return terms below apply.

Returns

Due to the size, weight, and freight shipping requirements of our vehicles (golf carts, electric bikes, and low-speed vehicles), returns are handled on a case-by-case basis. If you'd like to initiate a return:

Contact us within 7 days of delivery at sales@cartandrides.com or (413) 408-7797
The item must be unused, in its original condition, and in original packaging
Buyer is responsible for return freight shipping costs
A restocking fee of up to 20% may apply to cover freight, inspection, and processing costs
Custom-built, custom-ordered, or special-order vehicles are final sale and not eligible for return

Damaged or Defective Items

If your item arrives damaged or with missing parts:

Inspect your delivery before signing for it whenever possible, and note any visible damage on the delivery receipt
Contact us within 48 hours of delivery with photos of the damage
We will work with you and the freight carrier to arrange a repair, replacement part, or resolution at no additional cost
Do not refuse delivery without contacting us first, as this can delay resolution

Refunds

Once your return is received and inspected, we will notify you of the approval status:

Approved refunds are processed within 5–10 business days to your original payment method
Shipping costs (original and return) are non-refundable, except in cases of our error or a defective/damaged item
If a restocking fee applies, it will be deducted from your refund total

Non-Returnable Items

Custom or special-order vehicles
Items damaged due to misuse, accident, or unauthorized modification after delivery
Vehicles that have been titled, registered, or driven on public roads

Warranty Claims

Manufacturer warranties (Club Car, Bintelli, Denago, Giant, Focus, etc.) are separate from this return policy and are handled directly per each manufacturer's warranty terms. Contact us and we'll help guide you through the warranty claim process.