Shipping policy

Shipping Policy

Carts and Rides

Thank you for shopping with Carts and Rides. Because we specialize in golf carts, electric bikes, and low-speed vehicles, shipping works a bit differently than standard small-package delivery. Please review the details below.

Shipping Methods

Due to the size and weight of our vehicles, most orders ship via freight carrier, not standard parcel service. Smaller items (accessories, parts) may ship via standard ground shipping (UPS/FedEx/USPS).

Processing Time

Orders typically take 3–7 business days to process before shipping, depending on inventory availability, manufacturer lead time, and any pre-delivery inspection or assembly required. Custom or special-order vehicles may take longer — we'll provide an estimated timeline at time of purchase.

Delivery Time

Once shipped, freight delivery typically takes 1–3 weeks, depending on your location and carrier availability. Estimated delivery windows are provided at checkout or by our sales team, but are not guaranteed and may be affected by weather, carrier delays, or circumstances outside our control.

Shipping Costs

Shipping costs are calculated based on vehicle size, weight, and delivery distance. Exact freight costs will be provided at checkout or quoted directly by our sales team before your order is finalized.

Freight Delivery — What to Expect

Because our vehicles ship via freight, delivery is different from a standard package drop-off:

Curbside delivery is standard unless liftgate or white-glove delivery is arranged in advance
You will typically be contacted by the freight carrier to schedule a delivery appointment
A responsible adult must be present to inspect and sign for the delivery
Please inspect the vehicle before signing — note any visible damage on the delivery receipt and take photos
Do not refuse delivery without contacting us first, as this can delay any necessary claims or resolutions

Delivery Damage

If your vehicle arrives with visible freight damage:

Note the damage on the delivery receipt at the time of delivery, if possible
Take clear photos of the damage and packaging
Contact us within 48 hours at sales@cartandrides.com or (413) 408-7797
We will work directly with the freight carrier to resolve the issue — repair, replacement parts, or other resolution — at no cost to you

Delivery Address Accuracy

Please ensure your shipping address is accurate and accessible for freight delivery (adequate driveway/road access for a freight truck). Additional fees may apply if redelivery is required due to an inaccessible address, refused delivery, or incorrect address provided at checkout.

Local Pickup

Local pickup may be available for some orders. Contact us prior to purchase to confirm availability and arrange scheduling.

Order Tracking

Once your order ships, we'll provide tracking information and freight carrier contact details so you can monitor delivery status and schedule your appointment.